1. Who We Are
This privacy policy applies to the website mateswin.com (the "Site"), operated by Mates Win (the "we", "us", "our"). Mates Win is an Australian-focused online casino and pokies review and referral hub. We are committed to handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Information We Collect
We collect only the minimum information required to operate the Site and connect you with our partnered platforms:
- Automatically collected on page load: IP address, browser type and version, operating system, referring URL, pages visited, timestamp of visit, and aggregated interaction events. This data is used to maintain site performance and improve content.
- Voluntarily provided via livechat: any information you type into our livechat widget — typically a first name, preferred casino brand, and contact method. You are never required to provide a government-issued identifier to us.
- Cookies and similar technologies: small text files stored in your browser to support basic site functionality and anonymous analytics. See Section 7 below.
We do not collect payment details, passport details, banking information or any financial identifiers. If you proceed to register at Crikey7, Bonza7 or Dinkum33, any such information is collected by that platform under its own privacy policy — not by Mates Win.
3. How We Use Your Information
Information collected on the Site is used only to:
- Provide and maintain the Site and its content.
- Respond to livechat enquiries and connect you with the partnered platform of your choice.
- Measure content performance in aggregate (e.g. which pages are most viewed).
- Detect and prevent fraud, abuse, spam or security incidents.
- Comply with legal obligations that apply in Australia.
We do not sell your personal information, we do not trade it, and we do not rent mailing lists. We do not use your information for automated decision-making or profiling.
4. Disclosure to Third Parties
We share information only in the following limited circumstances:
- With partnered gaming platforms — if you explicitly consent via livechat, we share your first name and preferred brand so the platform can pre-populate your registration.
- With service providers — Cloudflare (content delivery and security), Google Search Console (search performance analytics, aggregate only).
- Where required by law — in response to a lawful Australian court order, subpoena, or regulatory request.
We require every third-party service provider to handle your information to a standard consistent with the Australian Privacy Principles.
5. Overseas Transfer of Information
Our primary hosting provider (Cloudflare Pages) operates a global content delivery network, which means your page requests may be served from a data centre outside Australia. Cloudflare is bound by its own published privacy framework and the laws of the jurisdictions in which it operates. No sensitive personal information is transferred internationally in identifiable form.
6. Data Retention
Server logs and aggregated analytics are retained for no longer than 12 months, after which they are automatically purged or anonymised. Livechat transcripts, if retained for support quality purposes, are deleted within 24 months. If you ask us to delete a specific transcript sooner, we will do so within a reasonable period.
7. Cookies
Mates Win uses a small number of cookies and similar technologies, limited to:
- Strictly necessary cookies — required to operate the Site (for example, session continuity on the livechat widget).
- Analytics cookies — anonymous measurement of which pages are visited and how long visitors stay. Individual visitors cannot be personally identified from these cookies.
You can disable cookies in your browser settings at any time. Some Site features may not work correctly if you do so.
8. Your Rights Under the Australian Privacy Act
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct any information that is inaccurate, out-of-date, incomplete or misleading.
- Request deletion of your personal information, subject to any overriding legal retention requirements.
- Withdraw consent for future communications at any time.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your information — visit oaic.gov.au.
To exercise any of these rights, contact us via the livechat on the home page or use the contact route described in Section 11.
9. Security
We take reasonable technical and organisational measures to protect the limited personal information we hold — including HTTPS encryption on all pages, access controls, infrastructure logging, and regular review of our security posture. However, no system connected to the public internet can be guaranteed 100% secure. If you believe your data has been compromised on this Site, please contact us immediately.
10. Children's Privacy
Mates Win is intended exclusively for adults aged 18 years or older. We do not knowingly collect information from children. If we become aware that a minor has provided information through the Site, we will delete it promptly. Parents and guardians who believe a minor has submitted information should contact us and we will act accordingly.
11. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in the Site, in our practices, or in applicable law. The "Last updated" date at the top of this page always reflects the most recent revision. Material changes will be highlighted on the home page for a reasonable period.
12. Contact Us
Privacy questions, access requests, correction requests and complaints should be raised via the livechat on our home page. A team member will respond within one Australian business day. For complaints that cannot be resolved with us, you retain the right to escalate to the OAIC.
This policy is written in plain English to support genuine understanding, not to obscure what happens with your data. If any clause is unclear, please reach out and we will clarify.